# cura crashes at startup

**URL:** <https://forum.lulzbot.com/t/cura-crashes-at-startup/5698>\
**Category:** Software\
**Created:** [March 9, 2018, 6:02pm UTC](https://forum.lulzbot.com/t/cura-crashes-at-startup/5698 "2018-03-09T18:02:31Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![billhyd](https://avatars.discourse-cdn.com/v4/letter/b/ad7895/32.png) [@billhyd](https://forum.lulzbot.com/u/billhyd)\
**Post date:** [March 9, 2018, 6:02pm UTC](https://forum.lulzbot.com/t/cura-crashes-at-startup/5698/1 "2018-03-09T18:02:31Z")

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I can not get cura to open at loading intfaces it stops and says cura.exe has stopped, from the what I have found it sounds like a graphics issue, I have updated the drives to the newest and back to the oldest, I was having the same issue with simplified3d but was able to get it fixed, but the same fix did not work for cura, the laptop is new it has a GeForce gtx 1060 card, it did work when I first loaded it then a update happened and it stopped I’m at lose can anyone tell me what to do ?

here is a copy of the crash log

Log Name: Application  
Source: Application Error  
Date: 3/9/2018 9:36:42 AM  
Event ID: 1000  
Task Category: (100)  
Level: Error  
Keywords: Classic  
User: N/A  
Computer: MSI  
Description:  
Faulting application name: cura-lulzbot.exe, version: 0.0.0.0, time stamp: 0x58717d2a  
Faulting module name: ig9icd32.dll, version: 23.20.16.4901, time stamp: 0x5a38423a  
Exception code: 0xc000041d  
Fault offset: 0x00022de8  
Faulting process id: 0x1294  
Faulting application start time: 0x01d3b7cd13438291  
Faulting application path: C:\Program Files (x86)\cura-lulzbot 2.6\cura-lulzbot.exe  
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf\_amd64\_daa5fd44d52a5762\ig9icd32.dll  
Report Id: 1d8ce954-1b86-44b0-be8f-1730d6ced6ef  
Faulting package full name:  
Faulting package-relative application ID:  
Event Xml:  
  
  
  
1000  
2  
100  
0x80000000000000  
  
3414  
Application  
MSI  
  
  
  
cura-lulzbot.exe  
0.0.0.0  
58717d2a  
ig9icd32.dll  
23.20.16.4901  
5a38423a  
c000041d  
00022de8  
1294  
01d3b7cd13438291  
C:\Program Files (x86)\cura-lulzbot 2.6\cura-lulzbot.exe  
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf\_amd64\_daa5fd44d52a5762\ig9icd32.dll  
1d8ce954-1b86-44b0-be8f-1730d6ced6ef

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<div class="post-metadata">

**Author:** ![Orias](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.lulzbot.com/orias/32/3_2.png) [@Orias](https://forum.lulzbot.com/u/Orias)\
**Post date:** [April 3, 2018, 8:13pm UTC](https://forum.lulzbot.com/t/cura-crashes-at-startup/5698/2 "2018-04-03T20:13:48Z")

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Has the latest video card driver update resolved this? If not, open a ticket here: [https://code.alephobjects.com/project/profile/10/](https://code.alephobjects.com/project/profile/10/)