# Lulzbot Service Response

**URL:** <https://forum.lulzbot.com/t/lulzbot-service-response/375>\
**Category:** News and Announcements\
**Created:** [December 19, 2013, 2:38pm UTC](https://forum.lulzbot.com/t/lulzbot-service-response/375 "2013-12-19T14:38:58Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Gudjon](https://avatars.discourse-cdn.com/v4/letter/g/9dc877/32.png) [@Gudjon](https://forum.lulzbot.com/u/Gudjon)\
**Post date:** [December 19, 2013, 2:38pm UTC](https://forum.lulzbot.com/t/lulzbot-service-response/375/1 "2013-12-19T14:38:58Z")

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I’m new to the 3D printing experience and just recently got my first TAZ printer the other day. I am having a major problem with it and have contacted Lulzbot via email (I’m located in the Middle East). However I get no response from anyone. I’m emailed every email address I can find, with no avail.

Is this a known problem?

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**Author:** ![piercet](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.lulzbot.com/piercet/32/12_2.png) [@piercet](https://forum.lulzbot.com/u/piercet)\
**Post date:** [December 19, 2013, 3:35pm UTC](https://forum.lulzbot.com/t/lulzbot-service-response/375/2 "2013-12-19T15:35:51Z")

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No, they’re usually pretty good about replying to e-mails, and they do answer forum posts here. What kind of issue are you encountering?

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**Author:** ![Imagoner](https://avatars.discourse-cdn.com/v4/letter/i/b5e925/32.png) [@Imagoner](https://forum.lulzbot.com/u/Imagoner)\
**Post date:** [December 19, 2013, 3:54pm UTC](https://forum.lulzbot.com/t/lulzbot-service-response/375/3 "2013-12-19T15:54:56Z")

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Hello,

You should be able to reach them @: [support@lulzbot.com](mailto:support@lulzbot.com)

Make sure to check your spam folders/settings to be certain that your not filtering out any response from Lulzbot.

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**Author:** ![Cale](https://avatars.discourse-cdn.com/v4/letter/c/ce7236/32.png) [@Cale](https://forum.lulzbot.com/u/Cale)\
**Post date:** [December 20, 2013, 5:59pm UTC](https://forum.lulzbot.com/t/lulzbot-service-response/375/4 "2013-12-20T17:59:35Z")

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Hello Gudjon,

Thank you for bearing with us, we are working towards resolving the issues you’ve encountered. I understand there have been some problems in receiving return emails, but we should be able to move forward in getting your printer sorted out.

If we can help with anything else, be sure to drop us a line!

-Caleb