New bedcorners and washers

Hi guys

Were any of you promised an STL file to print new bed corners, then told they would send you out new bed washers as well - because the new bed corners “required” these new washers in order to work as expected? I was having problems with getting a consistent first layer - and after multiple printers, and many z-offset changes later - one of the support team (whom is no longer there I suppose) - told me they identified an issue with the bed corners and steel washers. I was told they would send me the bed corners - which I had to print with TPU - and they had to get the washers from someone else.

Does any of this sound familiar to anyone? If so how did you make out?