# Taz 5 won't power on **URL:** \ **Category:** LulzBot TAZ\ **Created:** [March 14, 2015, 12:23am UTC](https://forum.lulzbot.com/t/taz-5-wont-power-on/1459 "2015-03-14T00:23:25Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Breaker966](https://avatars.discourse-cdn.com/v4/letter/b/13edae/32.png) [@Breaker966](https://forum.lulzbot.com/u/Breaker966)\ **Post date:** [March 14, 2015, 12:23am UTC](https://forum.lulzbot.com/t/taz-5-wont-power-on/1459/1 "2015-03-14T00:23:25Z")
I just received my Taz 5 two days ago, and it has already stopped working. I’m guessing it’s the power supply, but it really disappoints me that I’ve only had this printer for two days and it’s already showing faults. I’m new to Lulzbot printers. Are faulty power supplies a common thing? ---
**Author:** ![tmorris9](https://avatars.discourse-cdn.com/v4/letter/t/b5e925/32.png) [@tmorris9](https://forum.lulzbot.com/u/tmorris9)\ **Post date:** [March 14, 2015, 6:39am UTC](https://forum.lulzbot.com/t/taz-5-wont-power-on/1459/2 "2015-03-14T06:39:37Z")
I would guess it’s not super common but Lulzbot has excellent service, just email support with your serial number and info about when and where you purchased it telling them it won’t power up and they will take care of you. You could also call them for faster service. ---
**Author:** ![wantmys2000](https://avatars.discourse-cdn.com/v4/letter/w/b38774/32.png) [@wantmys2000](https://forum.lulzbot.com/u/wantmys2000)\ **Post date:** [March 15, 2015, 3:54pm UTC](https://forum.lulzbot.com/t/taz-5-wont-power-on/1459/3 "2015-03-15T15:54:14Z")
Calling is the way to go, they will walk you through troubleshooting then arrange a replacement. Top notch support there. As for if this is a common issue, there have been a few posts recently on TAZ 5 power supplies. In every case Lulzbot has rectified the issue quickly. ---
**Author:** ![jebba](https://avatars.discourse-cdn.com/v4/letter/j/9e8a1a/32.png) [@jebba](https://forum.lulzbot.com/u/jebba)\ **Post date:** [March 15, 2015, 4:06pm UTC](https://forum.lulzbot.com/t/taz-5-wont-power-on/1459/4 "2015-03-15T16:06:05Z")
Email customer support at [support@lulzbot.com](mailto:support@lulzbot.com) or call on Monday +1-970-377-1111. Sorry for the inconvenience, -Jeff ---
**Author:** ![Breaker966](https://avatars.discourse-cdn.com/v4/letter/b/13edae/32.png) [@Breaker966](https://forum.lulzbot.com/u/Breaker966)\ **Post date:** [March 16, 2015, 5:04pm UTC](https://forum.lulzbot.com/t/taz-5-wont-power-on/1459/5 "2015-03-16T17:04:36Z")
How long does it usually take support to contact me back? I sent an email on Friday and haven’t heard back yet. ---
**Author:** ![gtrplaya101](https://avatars.discourse-cdn.com/v4/letter/g/bcef8e/32.png) [@gtrplaya101](https://forum.lulzbot.com/u/gtrplaya101)\ **Post date:** [March 16, 2015, 6:17pm UTC](https://forum.lulzbot.com/t/taz-5-wont-power-on/1459/6 "2015-03-16T18:17:20Z")
This seems to be a pretty big problem. I am currently dead in the water with a bad power supply as well. I made it four days before mine died. Glancing through the forum I see about 4 or 5 other threads with people having the same problem. I am wondering if it has something to do with the new hotend. Perhaps it is drawing more amperage then the power supply can realistically provide and is burning them up. I hope this get addressed soon. Also I sent an email on Saturday morning and have not heard anything back as well. ---
**Author:** ![Orias](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.lulzbot.com/orias/32/3_2.png) [@Orias](https://forum.lulzbot.com/u/Orias)\ **Post date:** [March 18, 2015, 4:39pm UTC](https://forum.lulzbot.com/t/taz-5-wont-power-on/1459/7 "2015-03-18T16:39:48Z")
We respond within one business day to all email correspondence- if we do run behind it’s exceedingly rare. Emailing directly into [Support@LulzBot.com](mailto:Support@LulzBot.com) creates a ticket in our helpdesk which we then respond to. If you don’t see a response, check your email spam/junk folders/filters. If nothing’s there feel free to PM me.