# x-axis will not move in negative direction **URL:** \ **Category:** LulzBot TAZ\ **Created:** [April 26, 2019, 8:27pm UTC](https://forum.lulzbot.com/t/x-axis-will-not-move-in-negative-direction/6667 "2019-04-26T20:27:50Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![dawk05](https://avatars.discourse-cdn.com/v4/letter/d/3bc359/32.png) [@dawk05](https://forum.lulzbot.com/u/dawk05)\ **Post date:** [April 26, 2019, 8:27pm UTC](https://forum.lulzbot.com/t/x-axis-will-not-move-in-negative-direction/6667/1 "2019-04-26T20:27:50Z")
I have 2 taz 6’s running off the same computer using simplify 3d. I use the same profiles for both printers, one is running just fine, the other went to hell and i can not for the life of me figure it out. I am sure it is something simple that I am missing (one can hope right?) Issue: The extruder head will not move in the negative direction on the x-asis. It will more to the positive side (right) with no issues. I have made sure the motor is working correctly. Also I have made sure the limit switch is function correctly. With having two identical printers, I am able to switch parts quickly and test if that is the issue or not. Also, I have updated the firmware on the printer, again not thinking this would fix the issue because only one printer is having this issue. That was my last effort before turning the the forms. Please help! Visual aid: When I manually line everything up and start a print try to see what is going on, it will get to the wipe nozzle part, but refuse to move in both positive and negative directions on the x-axis. So i end up with the nozzle in the middle of the bed (thinking that his has wiped correctly) then goes to where it thinks the front right washer is for self leveling and starts to lower itself for that process. That is where I have to shut it off as it will push the nozzle straight into the middle of my printing surface. ---
**Author:** ![Orias](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.lulzbot.com/orias/32/3_2.png) [@Orias](https://forum.lulzbot.com/u/Orias)\ **Post date:** [April 29, 2019, 5:31pm UTC](https://forum.lulzbot.com/t/x-axis-will-not-move-in-negative-direction/6667/2 "2019-04-29T17:31:34Z")
Reach out to the support team for more assistance: [https://LulzBot.com/Support](https://LulzBot.com/Support). Will that printer successfully complete the homing process? ---
**Author:** ![dawk05](https://avatars.discourse-cdn.com/v4/letter/d/3bc359/32.png) [@dawk05](https://forum.lulzbot.com/u/dawk05)\ **Post date:** [April 30, 2019, 2:15pm UTC](https://forum.lulzbot.com/t/x-axis-will-not-move-in-negative-direction/6667/3 "2019-04-30T14:15:44Z")
no it will not complete homing process ---
**Author:** ![Orias](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.lulzbot.com/orias/32/3_2.png) [@Orias](https://forum.lulzbot.com/u/Orias)\ **Post date:** [April 30, 2019, 3:48pm UTC](https://forum.lulzbot.com/t/x-axis-will-not-move-in-negative-direction/6667/4 "2019-04-30T15:48:31Z")
Definitely reach out to the support team, have a computer with the latest version of Cura LulzBot Edition handy as they’ll want to run through some tests while connected through Cura LE: [https://LulzBot.com/Cura](https://LulzBot.com/Cura). ---
**Author:** ![gymnast12](https://avatars.discourse-cdn.com/v4/letter/g/c68b51/32.png) [@gymnast12](https://forum.lulzbot.com/u/gymnast12)\ **Post date:** [January 22, 2020, 2:29am UTC](https://forum.lulzbot.com/t/x-axis-will-not-move-in-negative-direction/6667/5 "2020-01-22T02:29:49Z")
@dawk05 were you able to get this issue resolved with the support team? I am experiencing what seems to be the exact same issue but customer service has not responded to any of my calls or emails ---
**Author:** ![TheVirtualTim](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.lulzbot.com/thevirtualtim/32/9965_2.png) [@TheVirtualTim](https://forum.lulzbot.com/u/TheVirtualTim)\ **Post date:** [January 22, 2020, 5:37am UTC](https://forum.lulzbot.com/t/x-axis-will-not-move-in-negative-direction/6667/6 "2020-01-22T05:37:18Z")
Hi @gymnast12. Aleph Objects (LulzBot) have gone through a significant workforce reduction and were ultimately acquired by FAME 3D. But … they are closing operations in Colorado and moving to Fargo, ND. In the meantime… it is _very_ difficult to reach support. I discovered there is also a Facebook group where some LulzBot employees are members and are very helpful. You might cast a wider-net by also posting for help there. Here is a link to the group: [https://www.facebook.com/groups/504350206441596/](https://www.facebook.com/groups/504350206441596/)