I notice the printer head being jerked and yanked a lot when it’s cleaning the tip off is that really good for it…the whole printer head is moving around violently as i can see it’s not really attached solidly or locked in tight! … i’m actually thinking of taking the pad off and just cleaning it by hand the jerking looks too rough for printed parts… speaking of printed parts i don’t like seeing all the printed parts on this machine i know it’s cheaper then machining metal parts but i would pay more for all metal parts instead of plastic gears and all the other plastic i’m noticing …plus the issues with the printed parts
Reach out to the support team with a video of your tool head nozzle cleaning. They’ll be able to make sure it’s not too aggressive and if so, make some recommendations.