cura taking hours to install

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flynwolf
Posts: 1
Joined: Wed Jun 19, 2019 1:19 pm

cura taking hours to install

Post by flynwolf » Wed Jun 19, 2019 3:28 pm

so I got a Lulzbot mini from my dad around last year for my and my son's birthday. we just got to using it often when it starts not printing turns out it got clogged by some melted filament. that we fixed together but then when we reinstalled the head cura didn't recognize it so we looked on one of the forums and it said to delete and reinstall cura so my son, who just started his summer break and has more free time than knows what to do with, did just that and sofar it has been two hours in the exact same spot it isn't paused or anything but it just isn't installing anymore.

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Orias
Aleph Objects | LulzBot
Posts: 1482
Joined: Wed Mar 27, 2013 1:24 pm
Location: US

Re: cura taking hours to install

Post by Orias » Wed Jun 19, 2019 6:35 pm

Reach out to the support team at https://LulzBot.com/Support and include information on the operating system that you're using, the version of the OS you have installed, and the version of Cura LulzBot Edition you're attempting to install. Include also a screenshot showing where it's stuck if it happens again. Ideally, you'll cancel the install, restart the computer, and delete the cache folders (info's here: https://LulzBot.com/Cura) before installing the latest version.

Liyersge
Posts: 1
Joined: Thu Aug 01, 2019 1:28 am

Re: cura taking hours to install

Post by Liyersge » Thu Aug 01, 2019 1:36 am

You can try a new software replacement, good luck.

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