Lulzbot Cura Mini Crash on startup

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Glitchy54
Posts: 2
Joined: Mon May 14, 2018 12:18 pm

Lulzbot Cura Mini Crash on startup

Post by Glitchy54 » Mon May 14, 2018 12:22 pm

Hello, I am currently setting up a 3D printer for a high school engineering class, and currently I am having issues with the software. Any help would be appreciated.

The computer that is running the 3D printer is a old Dell Optiplex 380. I will post the crash report below.

Faulting application name: cura-lulzbot.exe, version: 0.0.0.0, time stamp: 0x58717d2a
Faulting module name: ig4icd32.dll, version: 8.15.10.2057, time stamp: 0x4b5e41aa
Exception code: 0xc0000005
Fault offset: 0x00032930
Faulting process id: 0x1530
Faulting application start time: 0x01d3ebad2272f90f
Faulting application path: C:\Program Files\cura-lulzbot 2.6\cura-lulzbot.exe
Faulting module path: C:\Windows\system32\ig4icd32.dll
Report Id: 247fd7c0-57a1-11e8-b407-f04da2278960

Thanks

~ Glitchy

b-morgan
Posts: 169
Joined: Fri Aug 11, 2017 8:53 am

Re: Lulzbot Cura Mini Crash on startup

Post by b-morgan » Mon May 14, 2018 1:31 pm

ig4icd32.dll is part of Intel Graphics Accelerator Drivers for Windows 7(R).

My guess is that the graphics chip/driver for this computer doesn't meet the "OpenGL 2 compatible graphics chip" required by CuraLE.

You can use the Dell Service Tag on the Dell website and see if there are newer drivers available for that machine.

You might try Legacy Cura LulzBot Edition 21.08. The link can be found at https://www.lulzbot.com/cura.

I think it will be difficult to find a third-party graphics card for that computer but that could be another possibility.

Galadriel
Aleph Objects | LulzBot
Posts: 227
Joined: Mon Sep 25, 2017 10:23 am

Re: Lulzbot Cura Mini Crash on startup

Post by Galadriel » Mon May 14, 2018 1:33 pm

This sounds like it will be the same as the error addressed in this forum post: viewtopic.php?f=8&t=7162 The .ddl fix is in the last post in the thread.

Glitchy54
Posts: 2
Joined: Mon May 14, 2018 12:18 pm

Re: Lulzbot Cura Mini Crash on startup

Post by Glitchy54 » Tue May 15, 2018 10:12 am

Thanks for the responses! I will try the methods listed, and hope it works. Thanks for the help, it's greatly appreciated!

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