How to get product support?

Have questions? Want advice?
Post Reply
tenaja
Posts: 4
Joined: Sat Dec 01, 2018 10:39 am

How to get product support?

Post by tenaja » Thu Mar 14, 2019 5:08 pm

I have a hardware issue with my new Taz 6, so I sent Support an email. It's been a week, and I have not heard back.

Is this normal? Or, does Lulzbot prefer we post all hardware failures on the forum? Either way, the lack of response is disappointing.

Thanks!

dysan
Posts: 25
Joined: Fri May 18, 2018 8:53 am

Re: How to get product support?

Post by dysan » Thu Mar 14, 2019 6:14 pm

Call them..they are good over the phone but take a while via email.

User avatar
Orias
Aleph Objects | LulzBot
Posts: 1437
Joined: Wed Mar 27, 2013 1:24 pm
Location: US

Re: How to get product support?

Post by Orias » Fri Mar 15, 2019 8:35 am

tenaja wrote:
Thu Mar 14, 2019 5:08 pm
I have a hardware issue with my new Taz 6, so I sent Support an email. It's been a week, and I have not heard back.
Apologies, this is not normal. As a rule we respond to each support request within one business day. If it ever happens again give us a quick call at LulzBot.com/Contact. We weren't able to find your message in our help desk, if you don't mind, please resend your message to Support@LulzBot.com and give us a call about 15 minutes after (to make sure your message has had time to filter through to the help desk queue).

ritmopat
Posts: 100
Joined: Wed Feb 13, 2019 9:22 am

Re: How to get product support?

Post by ritmopat » Sat Mar 16, 2019 1:06 pm

what’s your issue?

Post Reply