I’m just venting a little and want to warn those who need to use the Lulzbot customer support…woe to you.
I purchased a new TAZ 2.0 from recommendations from friends, and then waited patiently for more than 2 months for it to arrive. That did not bother me too much, as I know that quality 3D printers are in high demand and I expected to wait that long. However, I was hoping to at least get an email to update me on the status of the order. I did not…until I had to write and ask.
Finally I get the TAZ 2.0 printer, and 4 or 5 reels of filament and I’m ready to print. I successfully printed a few prints over 2 days, and then the heated bed failed to heat up to the correct temperature. I called customer service, and sent the defective bed back, and through tracking knew that it arrived safely. I waited a few days, waiting for the email response “that it arrived, we are looking at it, etc, etc”…but again, nothing…until I sent another email asking about the update.
Another 3 weeks go by and finally get an email saying that Lulzbot customer service is shipping me a new heater bed. I am excited until I find out that they have SHIPPED IT TO AUSTRAILA…and I am located in Indiana USA. I emailed them and ask them to PLEASE ship me a new heater bed to the correct address, or at least tell me how to PURCHASE another one. Again…no response back.
So at this point, I don’t expect too much from them anymore and have basically given up. I’ve heard that the printer is excellent, but I can’t give my opinion because I have a $2000 paper weight sitting where a 3D printer should be. I’ve told the folks at work who are looking for a printer to look elsewhere, and the same on other forums.
Sorry if this sounds negative, but all I want to do is start printing, and not have to wait anymore.