I wanted to log this issue in case someone else experiences it. I want to express my gratitude to Claudio for his patience.
I noticed that my filament was not extruding properly so ran a few extrusion tests. While running, I found that the gears were slipping and very little filament was being extruded.
After about an hour on the phone with video and photos, Claudio found that the set screw for the gear on the stepper motor was loose. After tightening it with the 1.5mm hex drive, the printer works again!!