Hi all, I’m a new TAZ 6 operator and new to the forums here.
My problem is just as stated above. I have tried downloading multiple versions of Cure Lulzbot edition for use on the TAZ 6 and all versions have crashed on start up. The splash screen will pop up, the status will say “loading interface”, and then a white window appears and closes a few seconds later. It also does not create a shortcut to my desktop after installation.
Here is some amplifying information:
MSI Raider GE63VR 7RF
Windows 10 Home 64 bit
Intel I7-7700HQ CPU @2.80GHZ
16 G RAM
NVIDIA GeForce GTX 1070
Cura versions I’ve tried- 3.2.21, 2.6.69, 2.6.66, 2.6.63, 2.6.5
This is a brand-new computer, I’ve updated Windows and my Graphics drivers and that’s about it. I’m updating the graphics driver through GeForce Experience and Windows through the basic Windows update menu in settings. I’ve also tried completely reinstalling Windows 10.
I’ve followed the uninstall and cache clearing directions after trying each version of Cura as well.
Full disclosure here, I work at a Marine Corps unit that just purchased more than a few of these printers and I need to get Cura working ASAP so we can put them to use. I’ve been working this issue for a few weeks now and I’m not sure what else to try here.
Any help would be appreciated.
Thanks in advance!
edit: Below is what Event Viewer has to say about my crashes.
Fault offset: 0x0001dd2b
Faulting process id: 0x24e0
Faulting application start time: 0x01d41b3fdf51638d
Faulting application path: D:\Cura\cura-lulzbot 2.6\cura-lulzbot.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_ccf52835a60db6d4\ig9icd32.dll
Report Id: bfd2c4b7-2bc1-433c-a005-a51912bcb0f2
Faulting package full name:
Faulting package-relative application ID: