heater wires

I was wondering if anyone else came into this problem where a wire for the extruder heater is detached from the nozzle end. I can’t seem to get to the end of the wire going into the heater portion.

The heater wire shouldn’t pull out of the heater cartridge. Reach out to the support team with pictures so they’re looking at the same part as you and they’ll be able to walk you through your options: https://LulzBot.com/Support.