We purchased a Taz Workhorse and haven’t been able to get it to work and no responses. I understand it is moving to new ownership but this is super frustrating with no communication at all. We would love to get it up and running OR get our $$ back. We’ve been trying and trying and requesting support.
Any ideas for getting it up and running? It appears to start but then cools down and won’t put out any filament.
Can you post the beginning of your gcode file?
We have several WH and have struggled with first layer issues. I feel your pain.
That is the end gcode section from the slicer. Can you post the beginning gcode from a print that is failing for you?
Hi Nicole,
Can you provide a few additional details to help the community narrow down what might be causing the issue?
Are you using Cura LulzBot Edition 3.6.20 or 3.6.21?
When you go into Cura “Preferences” and select the “printers” section does it correctly display “TAZ Workhorse | HE | 0.5mm”?
On my own TAZ WH, my start G-code looks like this:
;This G-Code has been generated specifically for the LulzBot TAZ Workhorse with HE 0.5mm Tool Head
M73 P0 ; clear GLCD progress bar
M75 ; start GLCD timer
G26 ; clear potential 'probe fail' condition
M107 ; disable fans
M420 S0 ; disable previous leveling matrix
G90 ; absolute positioning
M82 ; set extruder to absolute mode
G92 E0 ; set extruder position to 0
M140 S{material_bed_temperature_layer_0} ; start bed heating up
M109 R{material_soften_temperature} ; soften filament before homing Z
G28 ; Home all axis
G1 E-30 F100 ; retract filament
M109 R{material_wipe_temperature} ; wait for extruder to reach wiping temp
G1 X-15 Y100 F3000 ; move above wiper pad
G1 Z1 ; push nozzle into wiper
G1 X-17 Y95 F1000 ; slow wipe
G1 X-17 Y90 F1000 ; slow wipe
G1 X-17 Y85 F1000 ; slow wipe
G1 X-15 Y90 F1000 ; slow wipe
G1 X-17 Y80 F1000 ; slow wipe
G1 X-15 Y95 F1000 ; slow wipe
G1 X-17 Y75 F2000 ; fast wipe
G1 X-15 Y65 F2000 ; fast wipe
G1 X-17 Y70 F2000 ; fast wipe
G1 X-15 Y60 F2000 ; fast wipe
G1 X-17 Y55 F2000 ; fast wipe
G1 X-15 Y50 F2000 ; fast wipe
G1 X-17 Y40 F2000 ; fast wipe
G1 X-15 Y45 F2000 ; fast wipe
G1 X-17 Y35 F2000 ; fast wipe
G1 X-15 Y40 F2000 ; fast wipe
G1 X-17 Y70 F2000 ; fast wipe
G1 X-15 Y30 Z2 F2000 ; fast wipe
G1 X-17 Y35 F2000 ; fast wipe
G1 X-15 Y25 F2000 ; fast wipe
G1 X-17 Y30 F2000 ; fast wipe
G1 X-15 Y25 Z1.5 F1000 ; slow wipe
G1 X-17 Y23 F1000 ; slow wipe
G1 Z10 ; raise extruder
M109 R{material_probe_temperature} ; wait for extruder to reach probe temp
G1 X-9 Y-9 ; move above first probe point
M204 S100 ; set probing acceleration
G29 ; start auto-leveling sequence
M420 S1 ; activate bed level matrix
M425 Z ; use measured Z backlash for compensation
M425 Z F0 ; turn off measured Z backlash compensation. (if activated in the quality settings, this command will automatically be ignored)
M204 S500 ; restore standard acceleration
G1 X0 Y0 Z15 F5000 ; move up off last probe point
G4 S1 ; pause
M400 ; wait for moves to finish
M117 Heating... ; progress indicator message on LCD
M109 R{material_print_temperature_layer_0} ; wait for extruder to reach printing temp
M190 R{material_bed_temperature_layer_0} ; wait for bed to reach printing temp
G1 Z2 E0 F75 ; prime tiny bit of filament into the nozzle
M117 TAZ Workhorse Printing... ; progress indicator message on LCD
Is this what you see for your printer?
Are you printing via the SD card, via USB connection from your computer, or via some other method (such as an OctoPi/OctoPrint server, etc.)?
There is also a “LulzBot TAZ and Mini” Facebook group that is very helpful.
I hope you get this sorted quickly … I own the same printer and it has been great.
I am honestly more that frustrated with their lack of support. We have two printers that do not work on our lab and simply at this point consider giving this company the middle finger and move to a different platform when the next purchase cycle starts this summer. We switched from ultimaker to Lutzbot - time to go back I guess.
We cannot spend money on a platform where we cannot guarantee that we can even service / repair it.
I share your frustrations. My mini has been working great and I was going to purchase a Pro until they announced they were having trouble. I’m glad a good company decided to purchase them, since they could have gone under and we could have lost all hope for support.
I’m sure they will come back, but I see if you are using them for business it may not be an option to wait.
I have some parts on order with them now and there has been no updates on it. Hopefully things come back around quick.