Nozzle thread failed on the Hexagon hot end... Nozzle fell off.

General LulzBot Mini
1

The thread on my factory .5 nozzle failed and the nozzle fell off. It’s broken clean off at the Hexagon hot end. I’ve read that it’s a design issue with the Hexagon hot end and that nozzles crack and fail at the thread from stress over time. This seems to be the issue with mine.

I’m not sure I’ll be able to extract the broken thread from the hot end…

Is this something that Aleph Objects will replace for me?

2

They probably will cover it under warranty. Take some pictures of both the hotend and nozzle. Email the pics to support.

3

Aleph Objects support said to ship them the toolhead for servicing. I removed the assembly and shipped it.

What is the service turnaround time usually like?