I received my Taz 4 last night and was having a blast getting it set up until I took a close look at the power supply. The voltage select switch seemed to be missing, with a sticker clearly indicating the intended purpose of the hole in the plastic case. After shaking the unit, I noticed a piece was loose inside: the switch. Since I’m pretty sure its not a wireless switch I decided it would be best not to energize the supply. So my Taz is sitting dormant on the table, sad and powerless.
I sent an email to Lulzbot support last night. Does anyone have any experience with this sort of issue or any general thoughts on how fast of a turnaround I should expect from support? This looks like a well built machine, it’s a shame that the whole thing comes tumbling down at the mercy of some cheap Chinese power supply.
One of the reasons I decided to go with Lulzbot was that everyone gave their support high praise. Hopefully that faith will be rewarded.