Cura LE won't launch on one PC

Hi All.

I’ve got a TAZ Pro in a local makerspace that I’ve taken over maintenance for. I’m having problems with Cura LE 3.6.37 on the primary PC we use to manage our 3D printers. It will start the program, show the loading splash screen, and then it disappears. I have this version of Cura on my own machine and it works normally.

I took a look through the log file and it appears to be looking for a directory that doesn’t exist (see below). Looking at my machine, I don’t see that folder either, but like I said, mine runs fine. I’ve uninstalled 3.6.37 multiple times & searched the registry to make sure there’s nothing in there pointing to the non-existent folder, but I’m still getting the same problem.

Anyone else run into this?

2022-09-09 14:48:33,390 - DEBUG - [(17088)-Thread-33] UM.Backend.Backend._backendLog [90]: [Backend]
2022-09-09 14:48:33,390 - DEBUG - [(17088)-Thread-33] UM.Backend.Backend._backendLog [90]: [Backend] Cura_SteamEngine version 3.6.37-win10
2022-09-09 14:48:33,405 - DEBUG - [(17088)-Thread-33] UM.Backend.Backend._backendLog [90]: [Backend] Copyright (C) 2018 Ultimaker
2022-09-09 14:48:33,405 - DEBUG - [(17088)-Thread-33] UM.Backend.Backend._backendLog [90]: [Backend]
2022-09-09 14:48:33,405 - DEBUG - [(17088)-Thread-33] UM.Backend.Backend._backendLog [90]: [Backend] This program is free software: you can redistribute it and/or modify
2022-09-09 14:48:33,405 - DEBUG - [(17088)-Thread-33] UM.Backend.Backend._backendLog [90]: [Backend] it under the terms of the GNU Affero General Public License as published by
2022-09-09 14:48:33,405 - DEBUG - [(17088)-Thread-33] UM.Backend.Backend._backendLog [90]: [Backend] the Free Software Foundation, either version 3 of the License, or
2022-09-09 14:48:33,405 - DEBUG - [(17088)-Thread-33] UM.Backend.Backend._backendLog [90]: [Backend] (at your option) any later version.
2022-09-09 14:48:33,405 - DEBUG - [(17088)-Thread-33] UM.Backend.Backend._backendLog [90]: [Backend]
2022-09-09 14:48:33,405 - DEBUG - [(17088)-Thread-33] UM.Backend.Backend._backendLog [90]: [Backend] This program is distributed in the hope that it will be useful,
2022-09-09 14:48:33,405 - DEBUG - [(17088)-Thread-33] UM.Backend.Backend._backendLog [90]: [Backend] but WITHOUT ANY WARRANTY; without even the implied warranty of
2022-09-09 14:48:33,405 - DEBUG - [(17088)-Thread-33] UM.Backend.Backend._backendLog [90]: [Backend] MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
2022-09-09 14:48:33,405 - DEBUG - [(17088)-Thread-33] UM.Backend.Backend._backendLog [90]: [Backend] GNU Affero General Public License for more details.
2022-09-09 14:48:33,421 - DEBUG - [(17088)-Thread-33] UM.Backend.Backend._backendLog [90]: [Backend]
2022-09-09 14:48:33,421 - DEBUG - [(17088)-Thread-33] UM.Backend.Backend._backendLog [90]: [Backend] You should have received a copy of the GNU Affero General Public License
2022-09-09 14:48:33,421 - DEBUG - [(17088)-Thread-33] UM.Backend.Backend._backendLog [90]: [Backend] along with this program. If not, see http://www.gnu.org/licenses/.
2022-09-09 14:48:33,421 - DEBUG - [(16784)-MainThread] UM.Backend.Backend._logSocketState [177]: Socket state changed to Connected
2022-09-09 14:48:33,421 - DEBUG - [(16784)-MainThread] UM.Backend.Backend.onSocketStateChanged [167]: Backend connected on port 49680
2022-09-09 14:48:36,515 - DEBUG - [(16784)-MainThread] UM.Settings.ContainerStack.getVersionFromSerialized [340]: Could not get version from serialized: ‘extruder_train’
2022-09-09 14:48:37,882 - DEBUG - [(16784)-MainThread] UM.Settings.ContainerStack.getVersionFromSerialized [340]: Could not get version from serialized: ‘machine_stack’
2022-09-09 14:48:39,610 - WARNING - [(16784)-MainThread] XmlMaterialProfile.XmlMaterialProfile.deserializeMetadata [752]: No definition found for machine ID lulzbot_mini_goldenrod
2022-09-09 14:48:39,610 - WARNING - [(16784)-MainThread] XmlMaterialProfile.XmlMaterialProfile.deserializeMetadata [752]: No definition found for machine ID lulzbot_mini_goldenrod
2022-09-09 14:48:39,611 - WARNING - [(16784)-MainThread] XmlMaterialProfile.XmlMaterialProfile.deserializeMetadata [752]: No definition found for machine ID lulzbot_mini_goldenrod
2022-09-09 14:48:41,540 - WARNING - [(16784)-MainThread] UM.Preferences.getValue [81]: Tried to get the value of non-existing setting view/filter_current_build_plate.
2022-09-09 14:48:41,542 - DEBUG - [(16784)-MainThread] cura.Scene.CuraSceneController.setActiveBuildPlate [101]: Select build plate: 0
2022-09-09 14:48:41,547 - DEBUG - [(16784)-MainThread] UM.Controller.setActiveStage [155]: Setting active stage to PrepareStage
2022-09-09 14:48:41,548 - DEBUG - [(16784)-MainThread] UM.Controller.setActiveView [92]: Setting active view to SolidView
2022-09-09 14:48:41,556 - DEBUG - [(16784)-MainThread] LocalContainerProvider.LocalContainerProvider.loadContainer [50]: Loading container LulzBot Mini #2
2022-09-09 14:48:41,559 - DEBUG - [(16784)-MainThread] UM.Settings.ContainerStack.getVersionFromSerialized [340]: Could not get version from serialized: ‘machine_stack’
2022-09-09 14:48:41,559 - DEBUG - [(16784)-MainThread] LocalContainerProvider.LocalContainerProvider.loadContainer [50]: Loading container LulzBot Mini #2_user
2022-09-09 14:48:41,561 - DEBUG - [(16784)-MainThread] LocalContainerProvider.LocalContainerProvider.loadContainer [50]: Loading container LulzBot Mini #2_settings
2022-09-09 14:48:41,563 - DEBUG - [(16784)-MainThread] LocalContainerProvider.LocalContainerProvider.loadContainer [50]: Loading container lulzbot_mini
2022-09-09 14:48:41,623 - DEBUG - [(16784)-MainThread] LocalContainerProvider.LocalContainerProvider.loadContainer [50]: Loading container lulzbot_mini_extruder #3
2022-09-09 14:48:41,625 - DEBUG - [(16784)-MainThread] UM.Settings.ContainerStack.getVersionFromSerialized [340]: Could not get version from serialized: ‘extruder_train’
2022-09-09 14:48:41,626 - DEBUG - [(16784)-MainThread] LocalContainerProvider.LocalContainerProvider.loadContainer [50]: Loading container lulzbot_mini_extruder #3_user
2022-09-09 14:48:41,628 - ERROR - [(16784)-MainThread] UM.Logger.logException [86]: Traceback (most recent call last):
2022-09-09 14:48:41,630 - ERROR - [(16784)-MainThread] UM.Logger.logException [86]: File “C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\UM\Settings\ContainerRegistry.py”, line 178, in findContainers
2022-09-09 14:48:41,631 - ERROR - [(16784)-MainThread] UM.Logger.logException [86]: File “C:\Program Files (x86)\cura-lulzbot 3.6\plugins\LocalContainerProvider\LocalContainerProvider.py”, line 60, in loadContainer
2022-09-09 14:48:41,632 - ERROR - [(16784)-MainThread] UM.Logger.logException [86]: container.deserialize(f.read())
2022-09-09 14:48:41,633 - ERROR - [(16784)-MainThread] UM.Logger.logException [86]: File “C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\cura\Settings\ExtruderStack.py”, line 150, in deserialize
2022-09-09 14:48:41,634 - ERROR - [(16784)-MainThread] UM.Logger.logException [86]: File “C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\cura\Settings\CuraContainerStack.py”, line 363, in deserialize
2022-09-09 14:48:41,635 - ERROR - [(16784)-MainThread] UM.Logger.logException [86]: File “C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\UM\Settings\ContainerStack.py”, line 377, in deserialize
2022-09-09 14:48:41,637 - ERROR - [(16784)-MainThread] UM.Logger.logException [86]: Exception: When trying to deserialize lulzbot_mini_extruder #3, we received an unknown ID (ABS
(CSL)Standard_mini) for container
2022-09-09 14:48:42,011 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [61]: An uncaught error has occurred!
2022-09-09 14:48:42,017 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [64]: Traceback (most recent call last):
2022-09-09 14:48:42,019 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [64]: File "C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\cx_freeze-6.0b1-py3.5-win32.egg\cx_Freeze\initscripts_startup
.py", line 14, in run
2022-09-09 14:48:42,021 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [64]: File “C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\cx_freeze-6.0b1-py3.5-win32.egg\cx_Freeze\initscripts\Console.py”, line 26, in run
2022-09-09 14:48:42,023 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [64]: File “C:/dev/curabuild-lulzbot/build-32/inst/bin/cura_app.py”, line 101, in
2022-09-09 14:48:42,025 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [64]: File “C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\cura\CuraApplication.py”, line 821, in run
2022-09-09 14:48:42,027 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [64]: File “C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\cura\BuildVolume.py”, line 116, in init
2022-09-09 14:48:42,029 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [64]: File “C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\cura\CuraApplication.py”, line 911, in getMachineManager
2022-09-09 14:48:42,030 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [64]: File “C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\cura\Settings\MachineManager.py”, line 1507, in createMachineManager
2022-09-09 14:48:42,032 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [64]: File “C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\cura\Settings\MachineManager.py”, line 123, in init
2022-09-09 14:48:42,033 - DEBUG - [(9288)-Thread-12] UM.Mesh.MeshData.calculateNormalsFromVertices [422]: Calculating normals took 0.00897669792175293 seconds
2022-09-09 14:48:42,035 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [64]: File “C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\cura\Settings\MachineManager.py”, line 437, in setActiveMachine
2022-09-09 14:48:42,036 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [64]: File “C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\UM\Application.py”, line 166, in setGlobalContainerStack
2022-09-09 14:48:42,038 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [64]: File “C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\UM\Signal.py”, line 212, in emit
2022-09-09 14:48:42,038 - DEBUG - [(9288)-Thread-12] STLReader.STLReader.read [79]: Loaded a mesh with 38064 vertices
2022-09-09 14:48:42,039 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [64]: File “C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\UM\Signal.py”, line 315, in __performEmit
2022-09-09 14:48:42,040 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [64]: File “C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\cura\BuildVolume.py”, line 559, in _onStackChanged
2022-09-09 14:48:42,041 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [64]: File “C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\cura\BuildVolume.py”, line 666, in _updateDisallowedAreas
2022-09-09 14:48:42,043 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [64]: File “C:\dev\curabuild-lulzbot\build-32\inst\lib\python3.5\site-packages\cura\BuildVolume.py”, line 1044, in _getEdgeDisallowedSize
2022-09-09 14:48:42,044 - CRITICAL - [(16784)-MainThread] cura.CrashHandler.init [64]: ValueError: max() arg is an empty sequence

I’ve solved the issue. There’s something missing in the 3.6.37 installer. I uninstalled 3.6.37, then I downloaded and installed 3.6.23. I can run that without any problems. I then installed 3.6.37. That now runs correctly.