Het there guys needing some help

  1. That play isn’t normal. You may need to do some “fine tuning” of the bottom of the tool head back plate.

  2. There are a couple of fixes for the heat creep. I’m assuming you have a Dual Extruder V3 and if so, the V3.1 conversion kit should help but I prefer this one. With care, you can use the stock fan without cutting the wires. There are also higher CFM 40mm 5v fans available from Noctua (NF-A4x10 5V and NF-A4x20 5V).

If you want to really get carried away, https://www.thingiverse.com/thing:3098955 or https://forum.lulzbot.com/t/duel-v3-heat-creep-fix/6881