Hi everyone, I’m new to the forums and to 3D printing in general.
Our lab has purchased a Taz 6 + dual extruder v3 tool head and it’s my task to set it up. After unboxing, I proceeded with the installation steps until the point where I should’ve mounted the tool head, however, I noticed that when the tool head’s bottom part sits snugly and perfectly centered in the holder, the hole on the tool head and the screw hole on the frame are misaligned to an extent that I cannot fit the screw in the hole, not without moving the tool head to the side. I have the same situation with the included single extruder tool hear and the extra dual v3. The tray for the bottom of the tool head is free of dust or debris, and both tool heads fit nicely in, without any substantial space to move it in any direction - certainly not enough to align the two holes. I could tilt the head and fasten the screw, but then the bottom part is unstable = it hangs on the screw and can be wiggled left and right. Surely, that’s not the way it should be?
I’m assuming this problem could be “user error” due to my inexperience, so I’m posting it here first instead of contacting support. I hope veteran users can help me figure out what the problem is and how to proceed.
I’ve searched the forums for a solution without success, but may have missed relevant topics. If this has been discussed elsewhere, please point me to that thread.
I’m attaching a few pictures to illustrate the situation.