Need someone to walk through troubleshooting

Is it possible to have someone do a facetime/video chat tutorial to walk my boss through troubleshooting her cura lolzbot mini printer? I’ve tried to reach out to local repair shops but they have been unable to help. Please advise, my boss thinks it is mainly a computer issue and not a hardware issue. She would like a lesson if possible on changing the cleaning pad and resetting the z offset and possibly cleaning the nozzle. Thank you in advance. has a lot of resources for the LulzBot Mini . Otherwise please submit a support ticket here (Support | LulzBot)

thank you! I submitted a support ticket yesterday and hoping to hear back soon.

In the meantime - can you let me know if LulzBot offers live video lessons or a resource where I could find someone that could? Thank you!